HUGE Issues With The New Etsy Purchase Protection Program and Case Policy Update

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09.08.2022
Starla Moore

Starla Moore

1803662
32800
439
15.11.2013
US
Описание видео:

Etsy's new Purchase Protection Program seemed great when they first introduced it. But with the August 1st update to their Case Policy system, there are some HUGE issues sellers should be aware of. ↓ OPEN FOR FREEBIES ↓ ✨ Get my Free 30-Day INSTAGRAM Challenge Kit: 🤍bit.ly/30DayInstagramChallenge ✔️ MENTIONED IN THIS VIDEO ✔️ ⚫ Introducing: Etsy’s Purchase Protection Program: 🤍etsy.me/3A3Hb7s ⚫ Etsy Buyer Policy: 🤍etsy.me/3P2Rkpf ⚫ Etsy Seller Policy: 🤍etsy.me/3QL1eNB ⚫ Etsy's Updated Case Policy: 🤍etsy.me/3JEeYHm ⚫ EU Guarantees and Returns Laws: 🤍bit.ly/3vJUZRS ⚫ EU 14-Day Cancellation Period: 🤍bit.ly/3d4fQc4 - ☕ ETSY FREEBIES FOR ALL, Y'ALL! ☕ 🤎 Rank Higher on Etsy with this 5-Star Strategy: 🤍🤍AlphaSugar.com 🤎 2022 Etsy Marketing-Plan Calendars: 🤍bit.ly/2022EtsyCalendars 🤎 Amber's Wholesale Hack Cheat Sheet: 🤍bit.ly/WholeSaleCheatSheet ☕ GOTTA BRAG FOR A SEC... ☕ 🐺 Check out our feature in Business Insider: 🤍bit.ly/BusinessInsiderAlpha ☕ 𝕋𝕙𝕖 𝔽𝕣𝕚𝕕𝕒𝕪 𝔹𝕖𝕒𝕟 ℂ𝕠𝕝𝕝𝕖𝕔𝕥𝕚𝕠𝕟 𝕚𝕤 𝔸𝕧𝕒𝕚𝕝𝕒𝕓𝕝𝕖 ℕ𝕠𝕨 ☕ 🤎 🤍🤍etsy.com/se-en/shop/AlphAdapt ☕ GET INVOLVED WITH THE PACK... ☕ 🐺 Join the free Handmade Alpha FB Community: 🤍🤍facebook.com/groups/772224759624598/ 🐺 Follow me on Instagram for behind-the-scenes and sneak peeks: 🤍handmadealphas ✨ COMMENT with an Etsy or Marketing topic you'd like to learn for future videos! ✨ Click the BELL 🔔 icon on this page to turn on your notifications so you don't miss future tutorials! ▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬ 00:00 - What is the new Etsy Purchase Protection Program? 00:56 - This Week's Featured Etsy Shop 01:12 - Understanding the Purchase Protection Update 02:22 - Updates to Etsy's Case Policies 03:30 - Huge Issues with Etsy's Update 05:22 - What You Need To Do As A Seller 07:03 - When Etsy Makes Changes 07:52 - How To Take The Free 30-Day Challenge #EtsyNews #Etsy #HandmadeAlphas

Кадры из видео
HUGE Issues With The New Etsy Purchase Protection Program and Case Policy Update
HUGE Issues With The New Etsy Purchase Protection Program and Case Policy Update
HUGE Issues With The New Etsy Purchase Protection Program and Case Policy Update
HUGE Issues With The New Etsy Purchase Protection Program and Case Policy Update
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Комментарии пользователей:
Aaron H
2022-09-26 02:42:09

I have all my policies filled out. I had a customer open a ticket. I encouraged them to do so due to the Protection Program. Etsy didn't ask me any questions and refunded within 5 minutes, taking the money from my account... so much for Seller Protection...

A. Andreson987
2022-09-26 01:14:36

Just wanted to share what happened to me just recently. A customer reached out stating she never received her item. I checked the Tracking info and the item showed as "Delivered In/at Mailbox" I did not respond to the Customer right away as I was planning on reaching out to USPS to See if I could get more info. Before I had a chance... and exactly 48 hrs later the Customer Opened a Case with Etsy on September 17th. Etsy IMMEDIATELY Refunded her money and closed the case literally within minutes of the customer opening it. Now...here is the extremely upsetting part. My sales went from between $150-$300 A DAY...Down to roughly $35 a day. I am absolutely 100% sure that this extreme drop in sales is solely due to a Buyer opening a Case against me. It's now been just over a week. My shop is making next to nothing each and every day. I am absolutely devastated. I have no idea If or When...my sales will ever come back. I have over 6000 Sales and almost 1000- 5 Star Reviews. I have followed all of Etsys rules and policies to literally have Etsy wipe my Shop off the Platform over 1 Buyer opening a Case for a $10 item. An item that showed per tracking as "Delivered". I am at a loss of what to do and I am considering just opening my own Website and quitting Etsy. It is absolutely devastating that all it takes to ruin a shop overnight is 1 buyer opening a Case on an item that showed "Delivered" on the Tracking. It's absolutely unbelievable.

Robert Wendal
2022-09-24 17:19:46

This is bad, so far my wife has had two claims taken out from her shop, she purchases shipping through Etsy, both showed delivered, yet Etsy refunded both. These buyers are scamming knowing this new system automatically refunds the buyer.

One of these opened a case 11 weeks after it was delivered, this puts a strike on her shop everytime a case is opened.

panoramablack
2022-09-08 13:41:38

Yep, this happened to me. Etsy refunded an order in an hour.

sonia z
2022-08-29 03:40:27

It should be 2 business days. Not 48 hours.

Muhammad Asif
2022-08-24 07:13:44

Can I sell pictures on it?

Muhammad Asif
2022-08-24 07:12:17

Please tell me new update??
Thank you !

Muhammad Asif
2022-08-24 07:09:19

Is it allowed in Pakistan?

maria k.
2022-08-22 04:20:59

Thanks for this video. I'm an Etsy seller from the Philippines and one of my buyers said she did not received her mail via the post office. We make sure that all orders have its tracking number and when we checked her tracking number online, her mail arrived in the her country a month ago which is earlier than expected. She then file a case with Etsy and to my surprise I received an email just this morning from Etsy that they issued a refund to the buyer. How am I going to resolve the issue when I am miles away..

Deanna Davoli
2022-08-18 21:17:35

I am starting to question if selling international is even worth it :/

Deanna Davoli
2022-08-18 21:16:31

Thank you Starla for the thorough and informative video about Etsy's protection program. I am presently dealing with a very difficult customer from Australia and the protection program kicked into action (& not in a good way)!! The buyer placed 2 separate orders for 2 separate mugs on July 28th. I messaged her that day and asked her if I could combine the mugs in 1 package and save her some money by giving her a partial refund. She replied to me on Aug 1st stating that it was ok to combine them. I shipped them out August 2nd via Etsy's Global Postal Shipping. For the other mug order, I had to manually complete the order, update the note to seller, etc....However, I could not enter a tracking number since the Label ID# associated with Global Postal shipping was not accepted as a tracking #. I still messaged her, informed her it was all in 1 package, instructed her on where to track the package within her Etsy account. She started messaging me on August 3rd asking me where her package was. WOW! She thought it would arrive in less than 24 hours from the USA! lol She continued to message me at least 10 times since asking where her package was. I explained that it states it takes 6-13 business days and August 18th is the 13th business day. Well of course Murphy's law it did not arrive on August 18th and is still in transit. She opened a case today with Etsy at 2:34am my time and Etsy issued a refund at 4:30am my time. I contacted Etsy and they did give me my money back, but said that since I didn't enter a tracking number on the one mug that was the issue. No, the issue is that there is a flaw in their system that does not allow Global Postal label ID youtube.com/results?search_query=%23s #s to be entered. The buyer has left me a 1 star review stating that it has been over a month and she hasn't received her package. I reported it since it reflects the shipping company, not my customer service or products, so hopefully Etsy will remove it. Sorry for the long explanation, but the details I think were necessary and hopefully warn other sellers of this flaw as well.

Jessica Bernstein
2022-08-18 05:35:16

While I appreciate the benefits of Etsy, I am not hopeful when it comes to them figuring things out at all. I'm still waiting on an issue with my shop that was caused by a glitch on their back end back that they started "investigating" back in February. They didn't even change it in my shop - just acknowledged it is an issue and said they would get back to me when it is resolved, but it hasn't been because I ask for an update on it whenever I call Customer Support.

Daria Ovchinnikova o.da.artshop
2022-08-16 14:09:24

The update that Russian sellers can’t sell anymore on Etsy and can’t even use their accounts - that sucks! I thought the areas of art beyond the politics and Etsy as well!! 🤬😢

P-Funk
2022-08-15 21:16:17

I actually think the new policy is super helpful, Ive had several cases opened against my shop in the past due to shipping issues / not received, and in the last few months etsy did the same thing where they refunded the buyer and didnt take my money away as long as i could provide proof of shipment. in the past sometimes they just refunded the buyer and took my funds, even if i shipped it! i believe the response time to a case was 48 hrs as well, even on a weekend. and thats when cases were more of an issue. Now i dont think they weigh these types of cases the same, as they are instructing us to tell buyers to open a case, not avoid them at all costs like before. its really a better system IMHO.

Jason Buys Houses
2022-08-14 01:18:22

Yep this how eBay started esty end is soon as well .

Beth Hansen
2022-08-12 03:23:46

Oh dear, we really must let Etsy know that we are not going to be bullied into their unachievable policy changes. This is such an arbitrary abuse of power here. Also, I don't buy my shipping labels from Etsy, I go with Pirate Ship.

Elaine T
2022-08-11 22:31:58

Thanks for the info. But what is the best way to reach Etsy? I’ve been trying to reach them Off and on for two months because of incorrect data on my account in the star seller program , but I’ve had no luck. Thanks.

Adelaide Elfie
2022-08-11 16:07:24

If I understood correctly, I do not like that a buyer can only qualify if it was purchased with an Etsy label. I do not use Etsy labels. Also, I wonder if Etsy for now has an automatic system in place where they have an automated check if a reply was not made, that it is an automatic case closed/refund, to kick this off, and that is why your alpha did not get a chance to even respond etc. I also believe this will affect our shops! If not now, then very soon, I am sure it will count as a strike or whatnot. (PS on a side note, something with the sound of your mic. Not sure why, but it bothers my ears, kind of like I feel like my ears are a bit clogged. Something about that deeper radio show characteristic sound. I prefer the sound on the other videos, In those, I do not feel like there is something wrong with my ears, and feels like you are in the room with me talking to me, more personable :) . Still love your channel, and I am sure this is just me!)

Team snowdapop
2022-08-11 15:43:48

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